We apologise if we didn’t meet the level of service you expected. We will do everything we can to resolve your complaint immediately – please call our Claims line on 0330 022 0123. If we can’t resolve the situation over the telephone because we need to investigate the matter further, a full explanation will be provided as to what steps are being taken. Should we still be unable to resolve matters to your satisfaction you can contact the Financial Ombudsman Service on 0800 023 4567.