Help Category: Complaints

I am not happy with the way my claim has been handled, who can I complain to?

We apologise if we didn’t meet the level of service you expected. We will do everything we can to resolve your complaint immediately – please call our Claims line on 0330 022 0123. If we can’t resolve the situation over the telephone because we need to investigate the matter further, a full explanation will be provided as to what steps are being taken. Should we still be unable to resolve matters to your satisfaction you can contact the Financial Ombudsman Service on 0800 023 4567.

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How do I make a complaint?

We aim to provide a high level of service and we want you to tell us when we don’t. We take all complaints we receive seriously and aim to resolve them promptly; we welcome your feedback. We will record and analyse your comments to make sure we continue to improve the service we offer.

If you need to make a complaint, please call us on 0330 022 0200.

Alternatively, you can email us at Complaints.Service@drivelikeagirl.com

Or, write to our Complaints Officer at the following address:

Complaints Officer
drive like a girl
PO Box 1308
Newcastle upon Tyne
NE12 2BF

Please quote the Policy Number shown on your Schedule and explain the nature of your complaint.

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I see you are using 03 numbers. Do you make money from these?

No – 03 numbers are charged at standard national rates and are often included in call packages in the same ways as 01 and 02 numbers are.  We don’t get a payment from the telecommunications companies for calls to 03 numbers.

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Why has my quote request been declined?

There are several possible explanations for this – we have certain criteria that we do and don’t quote for and this can be anything from the make or value of the vehicle to your No Claim Discount or home address.

We do change our criteria on a regular basis so please try again next year and hopefully we will be able to give you a quote then.

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What should I do if the box fitter has not arrived?

Please contact the installations team directly on 0121 332 1220.

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