Get answers to your questions quickly on our Live Chat.
Mon – Fri: 8am – 7pm / Sat: 9am – 4pm
Due to COVID-19, we have changed the way we work and maybe experiencing high call volumes. We want to reassure you that our dedicated Customer Service and Claims teams continue to manage all inquiries to high standards on Live Chat or by phone during the times you need us the most.
Alternatively, if you are looking to update or make a change to your car insurance policy you can log in to Your Portal 24/7 and pay reduced fees. Fee details are found in your T&C’s. Any changes you make can increase or decrease your premium.
0333 103 7898
drive like a girl
PO Box 1308
For an existing customer and your policy number starts with DLG, please call 0330 022 0200.
For an existing customer and your policy number starts with DGT, please call 0330 022 1000.
Make a new claim
0333 103 8002
24 hours a day, every day
Discuss an existing claim
0333 103 8002
Are you a policyholder?
You can log in to Your Portal and click Live Chat to ask a question or change your details during opening hours.
If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer:
Write: The Data Protection Officer, Insure The Box Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF
Make a complaint
We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.
Press and media
If you would like to contact our PR representatives or view our news releases, visit the press page.
Email firstname.lastname@example.org for all marketing queries.
Other useful numbers
Uninsured Loss Protection – For Uninsured Loss Protection claims please contact our main claims helpline
0330 022 0123
Windscreen and glass damage claims
Auto Windscreens – You can now make a claim easily online!
0330 022 9449
Black box installations – If you need to make an appointment to have a black box fitted to your car
0121 332 1220
Box Road Rescue and emergency breakdown assistance
0120 681 2784
Key Protect – If you need to make a claim under your Key Protect Policy
0333 003 0008
Premium Credit Ltd – Do you pay by monthly instalments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 9836