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We’re here:
Mon – Fri: 8am – 7pm / Sat: 9am – 4pm

Customer Service

Due to COVID-19, we have changed the way we work and maybe experiencing high call volumes. We want to reassure you that our dedicated Customer Service and Claims teams continue to manage all inquiries to high standards on Live Chat or by phone during the times you need us the most.

Alternatively, if you are looking to update or make a change to your car insurance policy you can log in to Your Portal 24/7 and pay reduced fees. Fee details are found in your T&C’s. Any changes you make can increase or decrease your premium.

Get a quote
Renew your policy

Mon-Fri: 8am-7pm
Sat: 9am-4pm
Bank Holidays: 10am-4pm

0333 103 7898

Customer Service
drive like a girl
PO Box 1308
NE12 2BF

For an existing customer and your policy number starts with DLG, please call 0330 022 0200.

For an existing customer and your policy number starts with DGT, please call 0330 022 1000.

Make a new claim

0333 103 8002
24 hours a day, every day

Discuss an existing claim

0333 103 8002
Mon-Fri: 9am-5pm

Are you a policyholder?

You can log in to Your Portal and click Live Chat to ask a question or change your details during opening hours.

If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer:

Write: The Data Protection Officer, Insure The Box Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF


Make a complaint

We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.

Press and media

If you would like to contact our PR representatives or view our news releases, visit the press page.


Email for all marketing queries.

Other useful numbers

Uninsured Loss Protection – For Uninsured Loss Protection claims please contact our main claims helpline
0330 022 0123

Windscreen and glass damage claims
Auto Windscreens – You can now make a claim easily online!
0330 022 9449

Black box installations – If you need to make an appointment to have a black box fitted to your car
0121 332 1220

Box Road Rescue and emergency breakdown assistance
0120 681 2784

Key Protect – If you need to make a claim under your Key Protect Policy
0333 003 0008

Premium Credit Ltd – Do you pay by monthly instalments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 9836