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Get answers to your questions quickly on our Live Chat.
We’re here:
Mon – Fri: 8am – 8pm / Sat: 9am – 4pm

Live chat

Get a quote or renew your policy

Renew your policy

Mon-Fri: 8am-8pm
Sat: 9am-4pm
Bank Holidays: 10am-4pm

0330 022 1000

Customer Service

Mon-Fri: 8am-8pm
Sat: 9am-4pm
Bank Holidays: 10am-4pm

Customer Service
drive like a girl
PO Box 1308
NE12 2BF

For an existing customer and your policy number starts with DLG, please call 0330 022 0200.

For an existing customer and your policy number starts with DGT, please call 0330 022 1000.

Make a new claim

0330 022 0123
24 hours a day, every day

Discuss an existing claim

0330 022 0123
Mon-Fri: 8am-6pm

Are you a policyholder?

You can log in to Your Portal and click Live Chat to ask a question or change your details during opening hours.

If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer:

Write: The Data Protection Officer, Insure The Box Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF


Make a complaint

We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.

Press and media

If you would like to contact our PR representatives or view our news releases, visit the press page.


Email for all marketing queries.

Other useful numbers

Uninsured Loss Protection – For Uninsured Loss Protection claims please contact our main claims helpline
0330 022 0123

Auto Windscreens – For windscreen and glass damage claims
0330 022 9449

Black box installations – If you need to make an appointment to have a black box fitted to your car
0121 332 1220

Intana – If you have a Road Rescue policy and require Emergency breakdown assistance:

  • Policy effective before 1st June 2018 – 0144 444 2137
  • Policy effective on or after 1st June 2018 – 0120 681 2784

Key Protect – If you need to make a claim under your Key Protect Policy
0333 003 0008