We are down for scheduled maintenance between 9pm Saturday 19th Sept – 10am Sunday 20th Sept.
Your Portal will be unavailable during this time. We appreciate your patience as we work to improve our service.
We are experiencing a high volume of calls to our Customer Service team & apologise for any delays this may cause. If you would like to make a change to your policy, please contact us via our Live Chat. But please be aware that we are operating a reduced service.
We are prioritising the safety of our customers and with that in mind, our box fitting engineers have been trained to follow a revised process based on Government advice to ensure your safety and theirs is protected. For more information, click here.
Making a claim with our dedicated team remains easy for you – we’re here 24/7. Contact us immediately after an accident and we will personally take care of all the arrangements.
Get answers to your questions quickly on our Live Chat.
Mon – Fri: 9am – 7pm / Sat: 9am – 4pm
0330 022 1000
drive like a girl
PO Box 1308
For an existing customer and your policy number starts with DLG, please call 0330 022 0200.
For an existing customer and your policy number starts with DGT, please call 0330 022 1000.
Make a new claim
0330 022 0123
24 hours a day, every day
Discuss an existing claim
0330 022 0123
Are you a policyholder?
You can log in to Your Portal and click Live Chat to ask a question or change your details during opening hours.
If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer:
Write: The Data Protection Officer, Insure The Box Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF
Make a complaint
We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.
Press and media
If you would like to contact our PR representatives or view our news releases, visit the press page.
Email firstname.lastname@example.org for all marketing queries.
Other useful numbers
Uninsured Loss Protection – For Uninsured Loss Protection claims please contact our main claims helpline
0330 022 0123
Auto Windscreens – For windscreen and glass damage claims
0330 022 9449
Black box installations – If you need to make an appointment to have a black box fitted to your car
0121 332 1220
Intana – If you have a Road Rescue policy and require Emergency breakdown assistance:
- Policy effective on or after 1st June 2018 – 0120 681 2784
Key Protect – If you need to make a claim under your Key Protect Policy
0333 003 0008
Premium Credit Ltd – Do you pay by monthly instalments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 9836