Need help?

We’re here:
Mon-Fri: 8am-7:45pm (Live Chat: 8am-7pm)
Sat: 9am-4pm
Bank Holidays: 10am-4pm

Customer Service

If you are looking to update or make a change to your car insurance policy you can log in to Your Portal 24/7 and pay reduced fees. Fee details can be found in your T&C’s. Any changes you make can increase or decrease your premium.

0330 103 7898

Make changes to your policy

Customer Service
drive like a girl
PO Box 1308
NE12 2BF

Make a new claim

24/7, every day
0330 022 0123

Discuss an existing claim

Mon-Fri: 9am-5pm
0330 022 0123

Contact our Data Protection Officer

If you have any questions about how we collect, store or use your personal information.

The Data Protection Officer, Aioi Nissay Dowa Insurance UK Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF

Make a complaint

We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.

Press and marketing

If you would like to contact our PR representatives or view our news releases, visit the press page. For all marketing queries, please email

Other useful numbers

Windscreen and glass damage claims
Auto Windscreens – You can now make a claim easily online!
0330 022 9449

Black box installations
If you need to make or change your appointment to have a black box fitted to your car.
0121 332 1220

Box Road Rescue (Intana) and emergency breakdown assistance
0120 681 2784

Key Protect
If you need to make a claim under your Key Protect Policy.
0333 003 0008

Premium Credit Ltd
Do you pay by monthly instalments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 9836.

Any calls to numbers starting 03 cost the same as calls to numbers starting 01 or 02 and may be included in any inclusive calls package you may have. drive like a girl does not earn any revenue from the use of the 03 number.