Help Tag: Featured

How do I update my contact details?

You can update your email address and mobile number in Your Portal, or by contacting us on (for data protection purposes, you need to email us from the email address registered on the policy in the first instance prior to any changes being made).

Can I change the policyholder?

We don’t provide the option to change the policyholder on your cover. You will need to cancel your policy and start a new one to be covered under a new policyholder.

If you need to do this, please email us on or call us on 0330 022 1000. We’re unable to process new quotes via Live Chat.

What information can the black box tell you?

The black box monitors a number of driving related factors, such as mileage, speed, the time of day and the location of your car. It records any sudden impacts on the car, monitoring heavy braking or harsh acceleration. We’ll post a summary of your driving data in Your Portal, where you’ll also be able to see Reward Points awarded to you for safe driving behaviour.

Please note that we’re aware that occasionally you have no alternative but to use your brakes severely to avoid an accident; occasional use of “hard” braking will not be scored against you. We look at a number of factors to give an overall assessment of driving.

How do I change my personal details?

You need to tell us about any changes, like moving house or changing your car, which may affect your policy. To change details please log in to Your Portal, or speak to one of our agents on Live Chat.

Please note: this may result in an increase or decrease in premium. The following fees apply for policy changes:

  • £90 via our Service Centre or £85 via Your Portal, if you change your car and a black box has already been fitted to your car, or had been fitted to a car you previously insured with us.
  • £25 via our Service Centre, if you change your overnight parking address
  • £25 via our Service Centre or £5 via Your Portal if you add/remove a driver to/from your policy

If you make more than one change at once, you will only have to pay one fee (whichever is the highest). Insurance Premium Tax will be charged or refunded at the appropriate rate.

If you have a credit agreement, these fees will be added to your monthly instalments if there are any left to pay. Please note that Premium Credit Ltd will also charge a transaction fee. The cost can be spread across your remaining payments unless you’ve made the changes within 8 days from your direct debit payment. If you’re 8 days or fewer away from your last direct debit payment, we will take a manual card payment.