Help Tag: Complaint

How do I make a complaint?

We aim to provide a high level of service and we want you to tell us when we don’t. We take all complaints we receive seriously and aim to resolve them promptly; we welcome your feedback. We will record and analyse your comments to make sure we continue to improve the service we offer.

If you need to make a complaint, please call us on 0330 022 0200.

Alternatively, you can email us at

Or, write to our Complaints Officer at the following address:

Complaints Officer
drive like a girl
PO Box 1308
Newcastle upon Tyne
NE12 2BF

Please quote the Policy Number shown on your Schedule and explain the nature of your complaint.

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