Help Tag: Claim

How do I make a claim?

Our Claims team is here to help you 24 hours a day, 365 days a year. To make a claim, call us on 0333 022 0123 – please save this number on your phone so that it’s easy for you to reach us when necessary.

All incidents, no matter how small, need to be reported immediately.  If you’re not at fault, reporting your claim quickly may allow us to deal with your claim without applying an excess or affecting your no claims discount.

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What should I do if my windscreen gets damaged?

Call our approved windscreen repairer, Auto Windscreens, on 0330 022 9449. They will arrange to either repair or replace the windscreen at your convenience.

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What happens if my car is stolen?

  1. If your car has been stolen, dial 101 and ask to be put through to your local police.
  2. Make sure you know your car’s registration number, make, model and colour.
  3. The police will provide you with a crime reference number, and let the DVLA know that your car has been stolen.
  4. Contact our Claims team on 0330 022 0123.
  5. We’ll confirm your details, record the crime reference number and begin to monitor the location of your car, liaising with the police as appropriate.

Hopefully, your car will be recovered undamaged. If your car is recovered but damaged, or not recovered at all, please call our Claims team on 0330 022 0123 and we’ll help you with your claim.

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What should I do if I have an accident?

  1. Stop and check that everyone’s OK – call emergency services if needed.
  2. Take details from everyone involved including passengers and witnesses, if it’s safe to do so – names, addresses, phone numbers and car registration.
  3. Note down the location and take photos if possible.
  4. Call us as soon as you can and we’ll help you through your claim.

To make a claim, please call us on 0330 022 0123 as soon as possible after the incident, and we will guide you through the process. Please save this number on your phone.

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How much excess will I pay if I make a claim?

You can find details of applicable excesses in your Policy Schedule that you will need to pay in the event of a claim for damage to your car.

If you are not at fault and you report the incident to us quickly, you may not have to pay any excess.

We won’t apply your policy excess to a claim for medical expenses, personal belongings, nor when your car is being used by the motor trade or in the custody or control of valet parking.

If you need to make a claim or require any further assistance, please call our Claims team on 0330 022 0123.

How do I get my proof of No Claim Discount from you?

Your proof of No Claim Discount will automatically be produced within 48 hours of your policy ending and will be sent to the email address we have recorded against your policy. If after 48 hours you have not received it, please request this by emailing ncd@drivelikeagirl.com.

If I make a misfueling cover claim will I have to pay an excess?

No, your excess does not apply to misfueling cover.

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