Help Tag: Accident

How do you know if I’ve been involved in an accident?

The black box should notify us straight away if your car suffers a significant impact. In these circumstances we will assume that your vehicle has been involved in an accident. We will then monitor the position of your car and if it is stationary, we will attempt to contact you by phone to offer you assistance and record the accident or claims details, as appropriate.

If your vehicle is not stationary we will assume that you do not need any immediate assistance and we will attempt to contact you at the earliest opportunity to record the details of any accident or claim that you wish to make. Please note that you still have an obligation to report any accidents or claims to drive like a girl, and that if the black box is damaged or out of service range it may not be able to alert us immediately.

If, when we monitor the position of your car, we notice that it is stationary and the ignition is still switched on, we will assess the severity of the impact, the location of the incident and the time of day. If we believe that you might be injured and/or incapacitated in an isolated or remote location we will attempt to contact the emergency services and request that they attend the scene of the incident.

Please note that we are not able to guarantee that the emergency services will attend, and you should therefore still make all possible efforts to contact them yourself.

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What should I do if I have an accident?

If you have an accident and you need to make a claim, please contact us as soon as possible after the incident on 0330 022 0123 and we will guide you through the process. Our Claims line is open 24 hours a day.

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What should I do if my car is not roadworthy after an accident?

If your car is not safe to drive after an accident and we have not already made contact with you, please call us on 0330 022 0123 and we will arrange for someone to assist you. If your car cannot be made roadworthy within a reasonable time, we will arrange to take it to one of our approved UK repairers at our expense.

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What if the black box is damaged in an accident?

We will attempt to repair the black box remotely but if this is not possible we will arrange for a replacement, at no extra charge.

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