Help Category: Payments

How will I know if my payment schedule is confirmed?

You will receive an email from Premium Credit Ltd which will confirm your payment schedule. If you have not received this please email service@drivelikeagirl.com, or call 0330 022 0200. You can also register with mypremiumcredit.co.uk which will allow you to view and make amendments to your agreement and make payments.

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How do monthly instalments work?

If you do not wish to pay the total cost of your insurance policy upfront, you can spread the cost by paying in smaller regular instalments (with a 20% deposit in the first month). This is handled by a company called Premium Credit Ltd. After you have provided some personal details, they will prepare all the necessary paperwork and post it to you.  This includes confirmation of the loan to pay your fee, the amount of your regular repayments and when they will start and finish. They will also ask you to sign a credit agreement.  Once this is done, Premium Credit will pay the total sum of your premium directly to drive like a girl. Repayments are then collected from you each month by Direct Debit.

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Can I pay by monthly instalments?

You can pay by monthly instalments if the total cost of your policy is over a certain amount (this can vary), you are at least 18 years of age at the start of the policy and the bank account used for the direct debits is in the same name as the policyholder. A 20% deposit is required, followed by 10 monthly instalments. Your credit facility will be provided by Premium Credit Limited (PCL). If you make a claim and you are paying the premium by monthly instalments, we may require you to pay the outstanding balance before we settle the claim or we may deduct that balance from the settlement of the claim itself.

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What happens if I cancel my policy?

You can cancel your private car insurance policy at any time by contacting us in advance of the date you wish to cancel.  You can find out more about this in your Private Car Policy Document which can be accessed via Your Portal.

We will charge you on a proportionate basis for either the period of cover you have received.

If your policy is cancelled and an in-tele-box has not been fitted to your car, the cancellation fee will be £30. If your policy is cancelled and an in-tele-box has already been fitted to your car, or had been fitted to a car you previously insured with us, the cancellation fee will be £80. These fees will be subject to Insurance Premium Tax where applicable.

You must return the Certificate of Motor Insurance immediately or otherwise advise us by email that the Policy to which the certificate relates has ceased to have effect.

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Why can I not pay by monthly instalments?

There are a number of reasons why you may not be offered the option to pay by monthly instalments. For example, it could be due to the cost of the annual premium, or due to one or several of the details you have provided, or it could be because the policyholder is under 18 at the policy start date. If you suspect this is the result of an error, please complete the quote form again, or call Customer Service on 0330 022 0200. Please note that Premium Credit reserve the right to decline any applicant who does not meet their minimum criteria.

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Can I pay the monthly instalments from a credit card?

No – you can pay the deposit by credit card, but the monthly instalments must be paid directly from the policyholder’s bank account.

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If I want to cancel my policy but I have already paid my deposit how much do I get back?

If you or we cancel your private car insurance policy at any time we will charge you on a proportionate basis for the period of cover you have received. If your policy is cancelled and an in-tele-box has not been fitted to your car, the cancellation fee will be £30. If your policy is cancelled and an in-tele-box has already been fitted to your car, or had been fitted to a car you previously insured with us, the cancellation fee will be £80. These fees will be subject to Insurance Premium Tax where applicable.

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Why will the website not accept my bank details?

If you are entering your bank details for the direct debit request, the system checks for valid sort codes and account numbers. Please double check that you are entering the correct account number and sort code. If this is not accepted, it would appear that your details do not match and we are unable to proceed with your request for payment by instalments. If you have already completed your direct debit mandate and the screen is asking for a card number, please check it is the card you declared to pay your deposit. If the problem remains, please call Customer Service on 0330 022 0200.

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What should I do if there is not enough money in my account to pay the direct debit this month?

We can suspend your agreement for a maximum of 7 days.  As soon as we take the payment your instalment plan will continue as normal, so you need to be aware that you may need to make two payments in one calendar month. We will only suspend your agreement once. Any further problems with payment will lead to your policy being cancelled.

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Why do I have to pay a fee to change the details on my policy?

The following fees will apply for changing details on your policy:

  • £90 if you change your car
  • £25 if you change your address, or add/remove a driver to/from your policy

These fees will be subject to Insurance Premium Tax.

The £90 fee for changing the vehicle on your policy covers fitting a new box to the new car. The £25 fee for changing any other details is to cover the additional administration required.

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