Help Category: Making changes

How do I change my portal password?

If you’re logging in to Your Portal for the first time, your password will be the one you provided when you bought your policy. You can always reset your password (at least 8 characters long with one number) and change it any time in Your Portal. If you’re still having trouble, please speak to one of our agents on Live Chat.

How do I update my contact details?

You can update your email address and mobile number in Your Portal, or by contacting us on service@drivelikeagirl.com (for data protection purposes, you need to email us from the email address registered on the policy in the first instance prior to any changes being made).

Can I change the policyholder?

We don’t provide the option to change the policyholder on your cover. You will need to cancel your policy and start a new one to be covered under a new policyholder.

If you need to do this, please email us on service@drivelikeagirl.com or call us on 0330 022 1000. We’re unable to process new quotes via Live Chat.

What can I do if I sell my car but I’m not sure when I’ll get a new one?

We don’t provide temporary cover or the ability to freeze your policy payments. You can:

  • keep your cover running until you’ve bought a new car and then change your details, or
  • cancel your policy and get a new one when you’ve bought a car.

Please note the following administration fees apply when cancelling your policy:

  • £30 if a black box has not been fitted to your car
  • £80 if a black box has already been fitted to your car, or had been fitted to a car you previously insured with us.

Insurance Premium Tax will be charged at the appropriate rate.

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Can I change my payment details?

Please register with mypremiumcredit.co.uk to view and make amendments to your agreement and make payments.

  • You can change your bank details.
  • You can change your payment date (certain conditions apply).
  • You can change from monthly payments to annual if you pay off the entire remaining balance on your credit agreement.

A fee is charged by Premium Credit Limited when changing the payment date or for late payments. Please refer to your credit agreement or contact Premium Credit Ltd for information.

How do I add a new driver?

You can add a named driver to your policy in Your Portal, or by contacting us on Live Chat.

Please note: this may result in an increase or decrease in premium. The following fees apply for adding or removing a driver to/from your policy:

  • £25 via our Service Centre or £5 via Your Portal

If you make more than one change at once, you will only have to pay one fee (whichever is the highest). Insurance Premium Tax will be charged or refunded at the appropriate rate.

If you have a credit agreement, these fees will be added to your monthly instalments if there are any left to pay. Please note that Premium Credit Ltd will also charge a transaction fee. The cost can be spread across your remaining payments unless you’ve made the changes within 8 days from your direct debit payment. If you’re 8 days or fewer away from your last direct debit payment, we will take a manual card payment.

How do I change my personal details?

You need to tell us about any changes, like moving house or changing your car, which may affect your policy. To change details please log in to Your Portal, or speak to one of our agents on Live Chat.

Please note: this may result in an increase or decrease in premium. The following fees apply for policy changes:

  • £90 via our Service Centre or £85 via Your Portal, if you change your car and a black box has already been fitted to your car, or had been fitted to a car you previously insured with us.
  • £25 via our Service Centre, if you change your overnight parking address
  • £25 via our Service Centre or £5 via Your Portal if you add/remove a driver to/from your policy

If you make more than one change at once, you will only have to pay one fee (whichever is the highest). Insurance Premium Tax will be charged or refunded at the appropriate rate.

If you have a credit agreement, these fees will be added to your monthly instalments if there are any left to pay. Please note that Premium Credit Ltd will also charge a transaction fee. The cost can be spread across your remaining payments unless you’ve made the changes within 8 days from your direct debit payment. If you’re 8 days or fewer away from your last direct debit payment, we will take a manual card payment.

Will I get a courtesy car if mine is damaged in an accident?

If the loss or damage to your car is covered by your policy, and you use the approved UK repairer of our choice, we will provide a temporary replacement car while repairs to your car are being carried out, provided that one is available.

Temporary replacement cars are usually small cars with a manual gearbox (typically a one litre hatchback or similar). A temporary replacement car is not intended to be an exact replacement for your car. Any miles you drive in a courtesy car will not affect your driving score.

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