Help Category: Claims

What should I do if my car is not roadworthy after an accident?

If your car is not safe to drive after an accident and we have not already made contact with you, please call us on 0330 022 0123 and we will arrange for someone to assist you. If your car cannot be made roadworthy within a reasonable time, we will arrange to take it to one of our approved UK repairers at our expense.

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Can I use a different windscreen company to the one you recommend?

If you choose not to use our approved glass repairer the most we will pay will be £200 less any applicable excess.

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How much excess will I have to pay if I make a claim?

Details of applicable excesses will be shown on your Policy Schedule. All excesses have to be paid in the event of a claim for damage to your vehicle, although we will not charge you your excess if we do not think you were to blame for the accident and the third party insurers agree. We will not apply the policy excess to a claim for medical expenses, personal belongings, nor when your car is being used by the motor trade or in the custody or control of valet parking.

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